Best of Caucasus Privacy Policy

We are committed to respecting your privacy and to protecting any personal information that you share with us. Be advised that we will only use the information that we collect about you lawfully.
 
What information is collected
 
When you book your tour or any other service with us, send us an inquiry or when you subscribe to our newsletter we collect certain information. This includes information which may be used to identify you including but not limited to your name, postal address, email address, internet protocol address, billing information, passport details or other contact information as well as special requirements such as those relating to any disability or medical condition.
 
What we do with your personal information
 
The personal information you supply us helps us to process your booking and answer any travel queries. We may need to disclose this information to certain third party providers of flights, tours, accommodation, insurance or visas, as well as public sector agencies such as customs and immigration authorities if requested or if required by law. However, rest assured that we never sell, rent or give away any of your personal details for other purposes. 
 
Internally, we sometimes use your personal information to send details of any new tours or special offers which we believe might be of interest to you.

We also use such information during the internal administration of your booking and, occasionally, for analysis.
 
Marketing
 
Periodically, we may send emails to you if you have indicated a preference to receive news, updates, special offers, and other information relating to our service. Emails sent by us include an unsubscribe option.

Links to third party websites
 
Links to other websites can be found throughout our own site. Please be advised that we are not responsible for the content of such websites nor for their privacy policies.
 
Cookies
 
Cookies, which take the form of small pieces of information stored on your computer's hard drive, are what help us recognise you if you visit our website again so we don't have to ask you for information twice. The kind of things cookies store are tour types, dates you've entered during searches and usernames and passwords, which save you time. 
 
You should also be aware that there are a small number of third party cookies on our website that help us improve your experience when you visit it, including:
  • Add This - allows you to share pages on our website.
  • Google Analytics - tracks what part of our website you have visited and helps us understand how we can improve the parts that you don’t like. It also helps us serve more relevant content advertising to you based on your browsing of our website. We have also enabled additional Google Analytics Advertising Features:
    • Remarketing with Google Analytics. Remarketing allows us to display our advertisements to internet users who visited our website before. Previous visitors or users can see our ads as they browse websites that are part of the Google Display Network, or when they search for terms related to our services on Google.
    • Google Analytics Demographics and Interest Reporting. This enables us to collect data about gender, age and interest and how visitors use our website. We collect this information in order to develop the website and its content around our users’ interests.
    To find out more about how Google uses this data and how you can opt-out of the Google Analytics Advertising Features we use, please visit: www.google.com/policies/privacy/partners/
Other than this, we do not store personal information via cookies or use them for any other purpose. You do, of course, have the choice to disable cookies via your browser settings, though this will limit the range of website features available to you. To find out more, you can visit www.allaboutcookies.org
 
Security to protect your information
 
We ensure that proper security measures are taken to safeguard your personal information. When you book or pay for a tour online, we use secure server software (SSL) to encrypt your details before they are transmitted over the internet. However, be aware that we do not guarantee the security of any information you disclose online and you do so at your own risk. We might not always catch an unintended privacy breach, despite our best efforts to do so. Rest assured that in the unlikely event of any privacy policy failure we will take prompt corrective action, although we will not be liable for any damages relating to the practices described here. Comments and suggestions for improvements are welcomed.

Access to your personal information

You have the right to request details of the personal information that we are holding about you. Please contact us to request a copy. You may also contact us to amend or remove information that you think is incorrect.
 
How long we retain your data for

We will hold your personal information for as long as it is necessary to fulfil the purposes we collected it for.

We are also under legal requirements, such as accounting & tax reporting to the authorities, and we are obliged to retain data for up to 7 years from the date of transaction.

In some circumstances when there is no valid reason for us to continue processing your personal information you can ask us to delete your data.
 
Contact us
 
If you have any questions about our privacy policy or any of the personal information we hold about you, please do not hesitate to contact us.

This privacy policy was last updated on 11 May 2018.